FOREVER 21 Reviews

1.7

/5.0

20 customer reviews

10 %

reviewers recommend

FOREVER 21

FOREVER 21, known for its trendy apparel and accessories, is rated 1.7 out of 5. The rating reflects how young adults and fashion enthusiasts view their experience with FOREVER 21. Reviews of FOREVER 21 are verified before publication.

How would you rate FOREVER 21?

20 Reviews on FOREVER 21

by Andy129

Sep 14, 2022

Love the styles

Love the styles. The quality not so much.

by Allison812

Sep 06, 2022

you can't go wrong when you shop here

you can't go wrong when you shop here. always lots of selection.

by Michele Brooks

Aug 28, 2022

Will NOT ship order - SCAM

Ordered from F21 on 19th May. Still "Processing" my order on 28th August - 3 months later.
Contacted them via live chat on 5 occasions. 4 times they said they would process the refund. They didn't.
I screenshot their messages, opened a dispute via paypal, showing the messages as proof.7

Paypal refunded me with a week.

by Ruby695

Aug 20, 2022

I have used so many shopping app but it…

I have used so many shopping app but it was all secure. But recently i just made a purchase from this, and very next day my bank acc was hacked! Im not sure to them or not but i personally feel the website is not secure for online payment.

by Maurice S.

Jul 26, 2022

Flaming hot 🔥 TRASH…

This company is flaming hot 🔥 TRASH 🗑. Avoid. Clothing looks like Halloween costumes and 3 sizes too small. They won't exchange or refund.

by Larry586

Jul 23, 2022

Hate their customer service!

After today not sure I want to buy from them again. 1st agent didn't have any patience for me to take pics and upload of damaged item so she left the chat as I was typing to her! she asked twice if I was still there when I was busy trying to get the pics she wanted! Other agent I spoke to wasn't any better, asked me if I was still there twice within a min like seriously??? Learn some patience! They need more friendly agents to chat with as well as agents that have PATIENCE and actually want to help. I know most of the world don't have any patience and that's a problem.

by Caroline H.

Jul 21, 2022

Stay away from this company

Stay away from this company. I order items, I then had a random email saying they refund a item, it turned out it was out of stock! I then had 2 emails saying my order was delayed! When I finally got a response, I was told they would dicuss with the warehouse, and STILL haven't heard anything back. I WOULD NEVER USE THIS COMPANY AGAIN, my opinion is stay away. Their useless.

by Mccoy

Jul 17, 2022

Today I went shopping at Forever 21…

Today I went shopping at Forever 21 with my friends and there was a mistake about the sale price. One of the products were misplaced. When we were checking out, the cashier had a horrible attitude towards us for no reason. She took so long that she even took time to have conversations with her friends. Then later we asked for her name so we could report her and she didn’t answer the first two times and then we asked her again (the third time) and she quickly replied “Jane” in an annoyed tone. But we clearly knew it was a lie because on her necklace there was an ‘A’ letter. And later when we came home we saw on the receipt that her name was actually Alexa, not Jane. Alexa lied to us because she knew that we would report her due to her attitude. As a result, we seriously regret the money we’ve payed for our purchases, we think that what she did was unacceptable! She deserves to be fired!!

by Jane L289

Jul 07, 2022

Neveragain21

Ordered an item that was not synched up with the website. Said it was in stock but was actually out of stock (they never told me this btw I’m just guessing this was the case), after a month of like literally fightingggggg!!!! For my money back I’ve got it back through PayPal (not my original form of payment. They messed that one up too). Customer service will not issue you a refund if you ask politely you gotta tell them guys to not pass it on to the relevant team and do it themselves now. They have the resources to do so.

Anyways, good luck with this one you’ll need it

by Ward631

Jul 05, 2022

i returned the shirt because your…

i returned the shirt because your company sent me the wrong size

FOREVER 21 Q&A

I ordered a package and I never received it?

I orederd 3 item I got only 2. But they kept mentioning 3 item delivered... I didnt got my jogger pant which I orederd for my younger brother. I mailed them 100 times they only send auto generated message nothing else nd I have already paid money for the pant... I called customer service no response. No refund they cheated me. I hate forever 21 its not trustworthy its fraud

by Janice M. - July 16, 2020

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Requesting a status of my Refund for order 72187444

Dispute the charge with bank. This company is lacking on customer service

by Nichols808 - December 20, 2018

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What are the materials being used?

Not of good quality. Improvisation is required. Kindly use more of cotton material clothes which are long lasting and highly in demand.

by Joyce M. - June 26, 2019

Disposable material.

by Pedro F. - November 28, 2016

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Quality of clothes and is sizing accurate for men?

I'm not sure about the sizing for men, however, the quality isn't the highest. As I always say, you pay for what you get. If you want a great deal don't expect high quality clothes. Even their full priced clothing that isn't on sale and somewhat pricey isn't high quality, or what I would consider high quality.

by Jane017 - August 19, 2016

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How long does it take to restock sold out items online?

It really depends. Some items that go out of stock never go back in because there isn't a high enough demand, if there is a very high demand then it probably won't take too long. If it's a sale item, more than likely it won't go back in stock.

by Fleming521 - August 19, 2016

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